Return & Exchange Policy

Shipping, Warranty & Return Policy

1. Shipping Information

Domestic Shipping:

• We ship across India using standard courier services or registered post.
• Orders are shipped within 1-4 working days, unless stated otherwise.
• Transit time for domestic orders is typically 2-5 working days.

International Shipping:

• Duties and taxes for international orders are not included in the order total.
• Any applicable charges are levied by the respective country’s customs authorities and are to be paid by the customer directly to the shipping agency.
• Transit time for international orders is typically 15 to 20 working days.

Shipping Charges:

• We offer free shipping on all domestic orders.
• International shipping charges will be calculated at checkout.

2. Warranty Policy

Our product warranty covers the following conditions:

• Rings: Band deformation, polish fading, or missing diamond.
• Pendants: Deformation or missing diamond.
• Lighters: Faulty filament.
• Cuff Links: Broken or deformed linkages.

Ring Resizing:

• Ring sizing issues are common. If resizing is required, please notify us within 14 days.
• Customers are responsible for return shipping fees during resizing.
• For any warranty-related queries, contact us at:
  📧 Email: silverbirdjewells@gmail.com

3. Returns & Exchanges

We strive to deliver the highest quality products. However, as a policy, we do not offer exchanges or returns on products delivered in good condition.

Return/Exchange Policy:

• If the product is incorrectly delivered (does not match the order confirmation) or has a genuine quality/manufacturing defect, we will re-fulfill your order after verification.
• The corrected product will be delivered within 10 working days.
• Due to the handcrafted nature of our products, slight variations in color and form are considered acceptable.

Return/Exchange Process:

• To report a damaged product or request a return/exchange, please contact us within 24 hours of delivery at:
  📧 Email: silverbirdjewells@gmail.com

Return Shipping:

• Customers are responsible for return shipping costs.
• Shipping time for exchanged products may vary depending on your location.

4. Damages & Issues

Please inspect your order upon delivery and notify us immediately if:

• The item is defective or damaged.
• You receive an incorrect product.

We will assess the situation and take corrective action as needed.

5. International Orders & Duties

• Silver Bird Jewellery is not liable for any international duties or taxes.
• If the customer refuses to pay applicable charges, the order will not be refunded or reshipped.

If you have any questions or need assistance, feel free to contact us at:
📧 Email: silverbirdjewells@gmail.com